x
Tell a Friend
  • captcha
Effective treatment by experienced clinicians
Individualised, holistic and efficient treatment
Knowledgeable therapists with real sports experience
Working with you for complete recovery
Hands on help with your recovery
Building strength and core stability
Specialists in female health for all ages
Paediatric Expertise for
Newborns and Upwards

FAQ’s

Questions about making and attending an appointment

Can I book online?

Yes, online booking is available at both of our clinics (Click here) of you can email us via the enquiry form at the bottom of this page. Of course, we can always call us and one of our friendly admin team will be able to help you. Our reception is staffed from 8:30 am to 8:00 pm Mon-Fri and 9:00 am – 1:00 pm on Saturday mornings – phone (017 0728 4910).

How long do I have to wait for an appointment?

We usually are able to offer same day appointments. If a same day appointment does not suit, we will try to offer an appointment within 2 days of you contacting us.

When are appointments available?

We have appointments available 6 days a week at both clinics, at times that suit you. We have early morning appointments from 8am and evening appointments until 8pm during the week, and appointments on Saturday mornings from 9am-1pm.

Do I need a doctor’s referral to see a physiotherapist
or osteopath?

No, a doctor’s referral is not required; however referrals from your doctor or other treating professional are always welcome. Please note that many private medical insurance companies require a doctor’s referral prior to authorising cover under your policy. You should contact your insurer for further information.

What are your payment terms?

Payment is required at the time of consultation and can be made by cash, cheque, or credit/debit card. If you have private medical insurance, we are able to bill directly to some major insurers. You need to provide the authorisation details at the time of the appointment, or payment will be requested and a receipt given to submit your own claim.

I have private medical insurance; am I covered?

Yes, Bodybalance Physiotherapy & Sports Injury is recognised by most insurers in the UK and we have an established relationship for direct billing with many of the larger insurers. You should always contact your insurer prior to your first appointment to seek authorisation.

How long is a physiotherapy appointment?

An initial consultation normally lasts between 45-60 minutes. Follow up appointments are typically around 30 minutes, but can be extended to 60 minutes if it is a complex case or if multiple injuries require treatment (extra fees apply).

What are the fees in your Hatfield clinic?

Physiotherapy & Osteopathy

Your initial appointment will take around 45 – 60 minutes and allows plenty of time for a thorough assessment, as well as time for the therapist to start your treatment. Most follow up appointments last for approximately 30 minutes. If a longer appointment is required, such as when multiple areas require treatment or with more complex cases, your therapist will discuss this with you.

The current fees for Physiotherapy & Osteopathy Assessment and Treatment are shown below. These fees apply when paying at the time of treatment. Fees may vary with some insurance companies and for other deferred payments. Please ask for further information if required.

Standard Self-funding fee

  • Initial Assessment £66
  • Follow-up £52
  • Extended follow-up £85 (45-60 minutes, usually for multiple areas or complex cases)

The following groups are eligible for a 15% discount when the appointment is paid for at the time of the appointment:

  • Hertfordshire Sports Village members
  • University of Hertfordshire staff and students (I.D required)
  • Hatfield Swim Club
  • St Albans Striders
  • Tri Force
  • CoStA Swim Club
  • Sapphire Gymnastics Club
  • Selected other groups (by prior arrangement with those groups)

Home visits

  • All appointments: £95 – includes travel time (limited area)

Referrals from your specialist or GP are welcome however you do not need a referral to see a physiotherapist or osteopath. Some insurance companies require referral and you should check with your insurer prior to your first appointment.

Sports Massage

Your first massage appointment should always be for at least 1 hour so as to allow enough time for the therapist to assess your needs and ensure their choice of treatment is suitable.

Follow up appointments can be for either an hour or half an hour, depending on the area requiring treatment and your particular needs. Your therapist will be able to advise you on this.

  • 60 minute massage: £60
  • 30 minute massage: £33
  • 90 minute massage: £83

The following groups are eligible for a 15% discount when the appointment is paid for at the time of the appointment:

  • Hertfordshire Sports Village members
  • University of Hertfordshire staff and students (I.D required)
  • Hatfield Swim Club
  • St Albans Striders
  • Tri Force
  • CoStA Swim Club
  • Sapphire Gymnastics Club
  • Selected other groups (by prior arrangement with those groups)

Payment for massage is required at the time of your appointment.

Some insurance policies may contribute to the cost of Sports Massage. We can provide you with a suitable receipt to make a claim if this is the case.

Pilates

  • One-to-one Pilates (1 hour) £65
  • One-to-two Pilates (1 hour) £38 per person

Small group Pilates (max. 7 people):

  • Course of 6 x 1 hour sessions. Prepayment required. Refunds not available if you are unable to attend or miss a session
  • New starters: £110 per course (includes a 30 minute 1:1)
  • Continuing clients: £80 per course

For casual attendance at “drop-in” Pilates sessions

  • Single session: £17 per person
  • Note: pre-booking for each session is encouraged as space cannot be guaranteed.

The following groups are eligible for a 15% discount when the appointment is paid for at the time of the appointment:

  • Hertfordshire Sports Village members
  • University of Hertfordshire staff and students (I.D required)
  • Hatfield Swim Club
  • St Albans Striders
  • Tri Force
  • CoStA Swim Club
  • Sapphire Gymnastics Club
  • Selected other groups (by prior arrangement with those groups)

What are the fees in your London clinics?

Physiotherapy & Osteopathy fees

Your initial appointment will take around 45 – 60 minutes and allows plenty of time for a thorough assessment, as well as time for the therapist to start your treatment. Most follow up appointments last for approximately 30 minutes. If a longer appointment is required, such as when multiple areas require treatment or with more complex cases, your therapist will discuss this with you.

The current fees for Physiotherapy & Osteopathy Assessment and Treatment are shown below. These fees apply when paying at the time of treatment. Fees may vary with some insurance companies and for other deferred payments. Please ask for further information if required.

  • Initial Assessment £80
  • Follow-up £58
  • Extended follow-up £100 (up to 60 minutes, usually for multiple areas or complex cases)

Home visits

  • All appointments: £105 – includes travel time (limited area)

Pilates

One-to-one Pilates (1 hour) £75

Questions about our treatments

Should I bring medical notes and X-rays with me?

Yes, if you have possession of any medical notes, letters or investigations such as X-rays or scans then please bring them along. It is not a problem if you don’t have them and if your therapist would like more information (with your consent) they can write and request these.

How many sessions will I need?

This can vary and will depend on a number of factors such as the problem and its severity. Sometimes it is more effective to see you more frequently, and with other cases appointments are weekly or fortnightly. Rate of recovery will also depend on other factors such as your general health, age and how frequently you perform your exercises in between treatment sessions. Your physiotherapist will be able to give you an opinion on how many sessions are likely to be necessary at your first appointment.

What should I expect at my first appointment?

The first appointment will include both assessment and treatment. It is usually longer in time to allow for detailed discussion and questioning with the therapist so as to ascertain what the problem is and to help understand how the problem affects you personally. They will perform an examination to assist diagnosis, investigate contributing factors and make baseline measurements against which improvement can be measured. The treatment plan will then be explained and will usually be commenced in the first session.

What should I wear?

You should wear loose comfortable clothes that allow easy access and visibility of the area to be treated. Shorts can usually be worn for knee and ankle injuries, and females may prefer to wear a bra or vest top if the neck or shoulder are being treated. Sometimes it is necessary to remove items of clothing to allow for better access to the area being treated – this will be explained to you at the time. You are entitled to have an attendant present with you if you prefer.

Do you treat children?

Yes, we treat many different problems and injuries in children of all ages. In some cases a specialist paediatric physiotherapist may be more suitable. Please contact us if you would like an opinion on whether we are the right people to help; if we don’t think we are the right people, we will try and recommend someone who will be. In all cases, children under the age of 16 must be accompanied to the initial appointment by a parent or legal guardian for reasons relating to medical consent. Any person under the age of 18 will also require a parent or guardian to sign for agreement with our terms and conditions.

Why am I given exercises to do at home?

Your therapist may prescribe exercises for you to do at home, such as strengthening and stretching exercises. Sometimes these are exercises that will help relieve your symptoms, and sometimes they are directed at promoting healing or addressing the cause.

Do you do acupuncture?

Yes. Some of our therapists are trained in acupuncture and are members of the AACP. We use acupuncture as one of our many treatment tools available to us. We do not usually practice acupuncture on its own per se, but typically employ a western medical approach using acupuncture for reasons such as pain relief and muscle trigger points. If you would like to discuss acupuncture, please contact us and we can direct you to the most appropriate clinician to help you.

What is Osteopathy?

Osteopathy is a medical speciality with a primary focus on the management of musculoskeletal pain and injury. Osteopathy is a suitable treatment modality for

  • Whiplash, spinal pain and "trapped nerves"
  • Sports injuries
  • Tendon injuries such as tennis elbow and golfers elbow, and Achilles pain.
  • Post-surgical pain
  • Rheumatic and arthritic conditions

Osteopaths believe that effective management must also recognise the multitude of factors which have an impact on an individual’s unique experience of pain and health. They will also assess such factors as how we sleep, what we eat, and how we train and recover, can impact an individual’s unique experience of pain and health.

General Questions

How do I know if a Physiotherapist is fully qualified?

All of our Physiotherapists are fully qualified and registered with the Health Professions Council. You can check the registration details on their website: http://www.hpc-uk.org. Our physiotherapists are also members of the Chartered Society of Physiotherapist http://www.csp.org.uk which ensures we adhere to strict professional codes of conduct.

Are all your physiotherapists HCPC registered?

Yes, all of our physiotherapists are registered with the Health Care Professions Council.

Our individual HCPC numbers are:

  • Eric Clarke PH59489
  • Michael Ho PH78392
  • Niamh McCarthy PH92916
  • Laura Tulloch PH88908
  • Vinay Parmar PH99763
  • David Bartlett PH95934
  • Jennifer Touzel PH111143
  • Emma Terpstra PH55441
  • Nathan Bannis PH100472
  • Robert Jones PH90329
  • Kerrie O’Donnell 102561
  • Naomi Frankfurt PH60266

Is parking available?

Yes, both sites have free car parks with plenty of spaces.

I am not a member of the Laboratory Spa & Health Club.
Can I still come and see you?

Yes, our services are available to all members of the general public as well as members of the Lab.

I am not a member of the Hertfordshire Sports Village. Can I still come and see you?

Yes, our services are available to all members of the general public as well as members of the Hertfordshire Sports Village.

What is Physiotherapy?

Physiotherapy helps restore function and movement to as near normal as possible when a person is affected by an injury, illness, developmental or other disability. Physiotherapists at Bodybalance use a wide variety of treatment techniques such as manipulations and mobilisations, acupuncture and exercises to get you back as quickly as possible. The most common things we treat are:

  • Sports injuries
  • Pre and post-surgery assessment and rehabilitation
  • Neck pain
  • Lower back pain
  • Joint problems
  • Work related postural problems
  • Injury prevention screening
  • Acupuncture for Pain Relief

What is the difference between physiotherapists, osteopaths, and chiropractors?

The most simple answer is that there are a lot of similarities in physiotherapy, osteopathy and chiropractic treatments. Some people will prefer one or the other, and that is ultimately a personal choice.

The professions vary in the philosophy underlining the choice of treatment, but in reality the treatments offered can often involve the same techniques no matter which clinician you see. We have chosen all the clinicians at Bodybalance because they match our philosophy that movement is ultimately a good thing, and because they will take an active approach to managing your needs.

Physiotherapists can use manipulation to treat an injury if this is necessary, but will often also prescribe exercises to assist with the on-going management of an injury and to promote strength and prevention of recurrence.

Osteopathy has traditionally been associated with manipulation and the treatment of back pain. Our Osteopaths are very good at this, but are also highly skilled in treatment of peripheral problems, sports injuries and post-operative rehabilitation. Their approach is one based on exercise and movement as well as manual therapy.

Is massage right for me?

Massage can be beneficial for a variety of conditions. Massage can be used to treat sports injuries, to aid recovery and improve performance in sport, to treat chronic back pain, or aid a repetitive strain injury; the list is almost endless. Massage releases muscle tension and pain, and helps to reduce discomfort from muscle soreness. It can help improve posture and flexibility, and help with relaxation.

How does massage work?

Massage has an effect in physical, physiological, neurological and psychological ways. Massage addresses the physical aspects by releasing tension and reducing toxin build up in muscles. Using stroking, compression, rubbing, and manipulation techniques can reduce muscle tension. These techniques also aid circulation which brings a fresh supply of oxygen and nutrients to the treated area to aid recovery and reduce swelling. Improving the physical problems promotes the physiological, psychological, and neurological benefits.

I don’t play sport. Are you still able to help me?

Yes, definitely! Our therapists are highly trained in treating common muscular complaints, such as back pain, neck pain, postural problems, mobility problems and work related conditions. The therapist will complete a thorough assessment and a treatment and aftercare plan will be designed for optimum results.

I don’t like heavy massage. What type of massage do your therapists do?

Each massage appointment is tailored to the individual. Our therapists will communicate with you throughout the appointment to achieve a balance of what is comfortable for you and what techniques will achieve the greatest benefits. Deep tissue massage isn’t for everyone, and our therapists will use alternative massage techniques as necessary.

Do you do home visits?

Yes, we are able to do homes visits by special arrangement, limited to a certain radius from either clinic. Please contact us for further information.

What is your cancellation policy?

We require 24 hours’ notice to cancel or change an appointment. If you cancel an appointment with less than 24 hours’ notice, or are late or do not attend an appointment, you will still be charged the full scheduled fee of your appointment. In a majority of cases the fee for cancellation is not covered by your insurer.

Do you offer special discounts?

Yes. We offer discounts at the Hertfordshire clinic for members of Herts Sports Village and staff of the University of Hertfordshire, as well as a special discounted price for UH students. We have other special offers from time to time; for further details please contact us.