WE’RE OPEN for face-to-face appointments and virtual/video consultations
We have opened in a limited capacity for face-to-face appointments at our Hatfield clinic, and will be open very soon in both Elstree and Golders Green.
We’ve been busy in recent weeks preparing the clinic to ensure we are able to provide a safe environment for re-starting face-to-face appointments; including making some changes to the clinic layout, sourcing all the necessary PPE, updating our processes and ensuring the staff all receive Covid-specific training.
We continue to also offer virtual appointments, including as an important part of our approach to delivering best care and ensuring we are able to maintain a Covid-safe environment. The virtual appointments have proved very effective for many people, and will continue to be available for cases where a face-to-face appointment is not required or when you might prefer not to come in.
Along with the Public Health England guidelines, our regulatory and professional bodies require that all patients are seen with a “virtual first approach“, meaning all new cases must first be seen via a virtual means to 1) asses whether there is a clinical need for the face to face appointment, 2) carry out an individual risk assessment for each patient who may wish to have a face to face appointment, and 3) ensure that the person is choosing to do so with the full information available to them.
Following the initial virtual appointment, the clinician will discuss with you whether a face-to-face appointment is required, for such reasons as if we need to do a more thorough assessment in person or if a hands on approach will be a more effective form of treatment. In many cases, the initial appointment and face-to-face appointment may be on the same or next day.
As always, we remain able to bill to your private medical insurance for face to face appointments, and most insurers are also approving the virtual appointments as well (though you should check with them first). Self-funded appointments, of course, also welcome.
All enquiries and appointment requests can be made by reply to this email or by phoning the clinic on 020 8181 3939.
What you need to know about the changes to our services:
The health and wellbeing of our clients and our team will always be central to our decision making, and we must consider a number of key factors when deciding if it is right to offer face-to-face services and to ensure that when we do, we undertake measures which will protect everyone. Below is a summary of these changes and the considerations which we feel are important to know.
The actions we are doing to help reduce the risk of Covid-19 infection include:
- Individual risk assessments of each patient’s needs – all initial assessments will occur virtually before a decision is made to see someone in person, and where face to face appointments are not essential, follow up appointments may continue to be conducted virtually
- Screening of all persons who attend the clinic, including questioning about Covid-19 symptoms and temperature checks
- Personal Protective Equipment (PPE) will be worn by all clinicians at face-to-face appointments – including hand gloves, masks, face shields and aprons
- Additional Covid-19 specific training is being undertaken by our whole team
- Reorganisation of the clinic environment and waiting areas to ensure adequate spacing, as well as use of protective screens where spacing is not as practical
- Enhanced cleaning of the clinical environment and rehab equipment, including use of disinfectant wipes on all hard surfaces between each appointment, and replacing furniture where necessary to ensure surfaces can be cleaned more easily
- Adjusted appointment scheduling to reduce the volume of people in the clinic at any one time and to allow for cleaning time between appointments (our online booking system has been temporarily disabled to help control this)
- Moving to a paperless system in the clinic, including setting up online client registration options and only accepting payment by card or billing via private medical insurance.
As lockdown has continued and access to physiotherapy and other health services more generally have been reduced, we are aware that there is a public need and growing desire for people to access our services, particularly for face-to-face appointments. Whilst we want to be able to help everyone and are aware of the pressure to return to business as usual, we continue to follow the advice of the government and our regulatory bodies and are mindful that our duty of care means we have a legal responsibility to provide a reasonable standard of care to our clients and to act in ways that protect their safety.
Any risk assessment regarding face-to-face appointments will need to consider whether the benefits of seeing someone in the clinic is greater than the risk of transmission of Covid-19. When we do open our doors, we want to be able to offer the safest possible environment for all. Anyone attending for a face-to-face appointment must be able to pass any risk assessment and be able to make an informed consent to attend the clinic in person, including being aware that Covid-19 is still present in the wider community and that despite all measures we take, we cannot guarantee there is no risk of transmission.